Frequently Asked Questions

General Questions!

IP stands for Internet Protocol. An IP camera is a digital video system that can transmit data over a network. These systems work with mobile devices so that you can view your security feed from anywhere with an Internet connection. IP cameras may also be referred to as network cameras or webcams.

In a traditional security system, data is transmitted through a cable to a DVR (digital video recorder). With an IP camera, the Internet is used to transmit digital video. The unit contains everything it needs to do this. It’s connected to your network much like other external IT equipment like a printer. To store video, your IP camera may contain storage in-unit or it may transmit video to a device also connected to the network to be stored, also known as a network video recorder (NVR). Digital cameras and IP cameras capture images the same way, although the transmission method is different. Your quality won’t be compromised with an IP camera—in fact, the resolution is better.

You can use either a physical router for your network (wired) or a WiFi connection (wireless). Wired networks tend to be more secure and reliable, although WiFi is easier, it leads to the increased need for security. Surveillance Secure can help you encrypt these networks and customize a wireless network to minimize chances of any problems with a WiFi setup. You may also choose to use a cellular network, which tends to be safer than WiFi, but also slower. Surveillance Secure can discuss your options with you to determine which one would be best for your custom setup and security needs.

Closed circuit television (CCTV) cameras are a traditional analog system of using cameras that use a DVR to record video. They’re reliable, relatively inexpensive, and easy to install. However, they don’t offer you the same versatility, high resolution, and higher security that IP cameras do.

Yes, to be able to record and connect to cameras remotely you need internet. 

Outdoor cameras can be used indoors, but indoor cameras cannot be used outdoors. Dome cameras should not be used outdoors unless completely protected from the elements. Some outdoor cameras are also not designed to be used indoors, where you want as much privacy as possible, so it is always recommendable to use indoor cameras that are more discreet. 

Provided that your system is CCTV ready, it should work. Our hardware works with most CCTV equipment but we do not guarantee that it will work with every system. Our professional team will assess your system and quote you on the best custom plan for your needs.

Yes, our system supports audio. It supports one audio channel for every video channel. A microphone kit might be required for each audio channel desired.

No, your cameras won’t record anything without power or Internet service. You’ll only be able to see them if you have a power backup.

Yes, we offer security camera installations and we work with the best products and brands the market has to offer. 

Every security camera must have power but you don’t need to run or have a power outlet next to each camera. All of our security cameras come with a pre-made power and video wire with connectors. All security cameras can be powered with plug-in power supplies on a power supply next to your recorder. We also offer multi-camera power supply that can be mounted in a central location with power wires (two conductors/twisted) running to each camera.

It depends on what type of equipment you have. Many things can impact the amount of video that can be stored.  What memory capability your DVR has, how many security cameras you have, the resolution you use, which all translates into heavier data. The more cameras you have, the more data you’ll get too. You can increase your recording time by following these recommendations:

  1. Add more Hard Drive space.
  2. Use Motion Activated recording only.
  3. Reduce the number of frames per second each camera is recording.
  4. Reduce the recording Resolution.

Yes, you can watch your security cameras from a remote location through any device from anywhere in the world. You’ll need internet access at both locations. We recommend that you have a high-speed internet connection.

You can either use the Internet Explorer browser or our remote client software that you install on the remote computer to access your surveillance camera system. All software is included in our installation. No fee is required to run the remote access app.

All of our security cameras and products carry a one-year warranty from the time of purchase. This covers all product malfunctions and or defects, but does not cover acts of nature, crime and or misuse. 

All defective products, including security cameras, that are within warranty are eligible to be returned for repair. You must call our office about the defect and schedule an appointment for a technician to come out and service the equipment. 

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